FAQ

What are the shipping rates?
The shipping rates are calculated by the number of seperate items ordered.

1st product (any quantity) 4.95
2nd product (any quantity) +2.00
3rd-5th Product (any quantity) +1.00
Maximum Standard Freight Charge 9.95

You don't have an item I want in stock, can it be ordered?
Yes! We can order items out of stock or not available but only in bulk sizes. please contact us for more information

How can I change my shipping address?
By default, the last used shipping address will be saved into to your Art Smart account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

What happens if my order is lost?
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at artsmart@artsmart.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at artsmart@artsmart.com

2. In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

Where can the Privacy Policy be viewed?
The Privacy Policy can be viewed here.